The hotel offers amenities for your comfortable stay and unforgettable experiences
Effortless Check-in!
“The luggage delivery service was a lifesaver! Our bags were brought directly to our room promptly after check-in, allowing us to start our vacation stress-free.” view full review
Breathtaking Views
“Our room came with a charming little balcony that offered stunning views of the snow-capped mountains. It was truly a delightful surprise every time we gazed out!” view full review
Delicious Breakfast
“The breakfast spread was impressive, featuring fresh items that catered to varied tastes. Starting the day with such a delightful meal was simply perfect!” view full review
Relaxing Bath Time
“Our room included a lovely bathtub that was perfect for unwinding after a day of exploring. It added a touch of luxury to our stay!” view full review
Eissportzentrum Bodeli Matten bei Interlaken Genossenschaft
1.2
km
Goldey
Sporthalle Bodelibad
1.3
km
Schloss 9
Probstei
1.3
km
Castle
Weissenau Castle
2.7
km
Höheweg 115
Paragliding Interlaken GmbH
1.6
km
Wagnerenstrasse
Seilpark Interlaken
1.9
km
Garden
Alpenrose Landscape Gardens
2.1
km
Mall
Oberland Shopping
1.5
km
Zoo
Alpenwildpark
2.0
km
3800 Interlaken
Harder Kulm
5.7
km
Nearby
Theme Park
Heimwehfluh
260 m
2 Rugenparkstrasse
HighLife
260 m
Restaurants
Napoli Pizza
540 m
Bahnhofstrasse 22
Snack Express
540 m
Bahnhofstrasse 25
Sandwich Bar
650 m
Rosenstrasse 5
Tchibo
550 m
Bahnhofstrasse 23
McDonald's
600 m
Bahnhofstrasse 11
Central Grill
700 m
Centralstrasse 8
Subway
860 m
Marktgasse
Azzurra Bar Gelateria
840 m
Jungfraustrasse 45
Art Pizza
1.1
km
Hauptstrasse 5
Backerei-Konditorei B. + B. Reinle
920 m
Harderstrasse 11
X-port Pizzeria
1.2
km
Haupstrasse 21 Matten Bei
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Convenient Location
Informative Service
Limited Amenities
Initial Deposit Policy
7.2/10
Very good
Rooms
7.8
Location
8.0
Service
7.3
Dining
6.3
Guest reviews
7.2/10
based on 9 reviews
8.0
8.0/10 based on 1264 reviews
George
United Kingdom,
May
2024
7.2/10
The hotel is conveniently close to Interlaken West Station, making it ideal for travel, but the surroundings are quiet, and shops are a bit of a walk away. The rooms are spacious with decent wardrobes and furniture, including balconies with local travel agency access. The service is informative and helpful, though an initial deposit may seem excessive. Dining offers good food choices, especially for vegetarians, but could have more variety. Overall, great for a stay near the train station in the summer.
Rooms
8.0
The rooms are spacious with adequate furniture and technically have windows, but air conditioning is not available.
Service
7.0
The service provided useful guidance on tourist attractions, though the deposit policy may be seen as tough initially.
Location
6.0
The hotel is conveniently close to Interlaken West Station, making it suitable for summer stays, but not all amenities are within immediate reach.
Dining
7.0
The dining options are satisfying, especially for vegetarians, but could benefit from more variety.
Facilities
8.0
The hotel provides sufficient facilities for a comfortable stay.
Convenient Location
Limited Amenities
Douglas
United Kingdom,
May
2024
7.4/10
The hotel had spacious and well-maintained rooms with decent bathrooms. The service was excellent, especially the helpful lady at the reception, though some staff used inappropriate language. The location was convenient, being only a short walk from Interlaken West station and close to various restaurants. The dining options were average, with limited choices. Overall, a pleasant stay with a few minor drawbacks.
Rooms
8.0
The rooms were roomy, neat, clean, and spacious.
Service
7.0
The service was very nice and welcoming, with the exception of some language concerns.
Location
8.0
The hotel is conveniently close to Interlaken West station and restaurants.
Dining
6.0
The dining options were limited in choice.
Facilities
8.0
The hotel offered various facilities for a comfortable stay.
Bill
United States,
April
2024
7.6/10
The hotel offers spacious rooms that do not require heaters, located in different building floors. The service is top-notch with a warm and friendly staff providing useful visitor cards and maps, although they may not be available for late calls after 8 pm. The location is central but not easily accessible to shops. The dining experience is decent, especially for vegetarians. Overall, a valuable stay with a few minor drawbacks.
Rooms
8.0
The spacious rooms were in good condition and didn't need heaters, although they were situated in various building floors.
Service
9.0
The service was exceptional thanks to the warm and friendly staff who provided visitor cards and useful guides, although availability might be limited after 8 pm.
Location
7.0
The hotel is centrally located but not as accessible to nearby shops. It is within walking distance to the train station but lacks the hustle and bustle of the main area.
Dining
7.0
The dining options were decent, especially for vegetarians, although the breakfast spread was limited.
Facilities
7.0
The hotel provides basic facilities, ensuring a comfortable stay.
Jeff
United States,
March
2024
7.4/10
My stay at the hotel was quite pleasant overall. The rooms were clean, comfortable, and spacious, perfect for a family with young children like mine. However, the location being so close to the parking lot where buses start early in the morning caused some inconvenience with the fumes entering our room.
Rooms
8.0
The room looked out onto a busy road but was roomy, neat, and clean. The toilet was also spacious and clean, and it even had a small second bedroom for our children.
Service
7.0
The service was quite helpful to us, addressing all our requests. However, they could improve on patience and friendliness.
Location
8.0
The hotel is conveniently located just a short walk from Interlaken West train station, making it easy to access. However, being so close to the station means it's not the quietest spot.
Dining
7.0
The dining was decent but basic, offering standard breakfast options without anything too fancy. The timing of the meals seemed well managed, remaining full even for late eaters.
Facilities
7.0
John
United Kingdom,
February
2024
7.4/10
The hotel offers large, clean rooms with comfortable beds. The service was a bit inconsistent, with some staff being very nice while others were not as professional or friendly. The location is excellent, conveniently close to the Interlaken West train station and city center. The dining options were limited but acceptable. Overall, good value for the money with some room for improvement in service.
Rooms
8.0
Our room was very clean, large, and the bed was comfortable. It had all the necessary amenities for a pleasant stay.
Service
6.0
The service was a mix; some staff members were very nice, while others lacked professionalism and friendliness. There is room for improvement in this area.
Location
9.0
The hotel's location near Interlaken West train station and city center made it very convenient for getting around and exploring the area.
Dining
7.0
The dining options were limited but satisfactory. It would be nice to see more variety offered for guests.
Facilities
7.0
The hotel provided the necessary facilities for a comfortable stay, though nothing particularly outstanding was noted.
Comfortable rooms
Inconsistent service
Roger
United Kingdom,
December
2023
8.0/10
I stayed at Hotel Crystal in Interlaken for two nights in a Triple Superior Room with a balcony offering a lovely view of the mountains. The rooms were nice with lots of furniture for storage, a spacious desk, complimentary wifi, and even a minibar. The blackout curtains were excellent, and the small veranda was perfect for relaxing.
Rooms
8.0
The rooms were nice with excellent blackout curtains and a small veranda.
Service
9.0
The service was really helpful; they assisted with any local information I needed. Even the room cleaner was attentive and caring.
Location
9.0
The hotel was well situated near Interlaken West station, Migros, and Coop supermarkets. It was convenient for exploring the town and close to all attractions.
Dining
7.0
The dining options were alright, with good choices for vegetarians, including fresh fruits and vegetables for sandwiches with various cheeses. Some organic options were available.
Facilities
7.0
The facilities were decent and met my basic needs during my stay.
Mark
United Kingdom,
October
2023
6.8/10
The hotel is situated in a convenient location close to Interlaken West train station, making it easy to travel around. The rooms are spacious but show signs of age. The service was accommodating overall but lacked consistency. The dining options were decent but had room for improvement.
Rooms
6.0
The rooms are very small with a huge pillar in the middle that can be irritating, taking up a significant portion of space. However, they do come with a bathtub.
Service
7.0
The service was decent, with a mix of very nice staff members and some who were not very cooperative. They do try to assist with any local information you may need.
Location
8.0
The hotel is conveniently close to Interlaken West train station, making transportation easy. The surrounding area is lovely but not exceptional.
Dining
6.0
The dining options are adequate but nothing extraordinary. The breakfast can vary in quality, with some chaotic experiences in the first few days.
Facilities
7.0
The hotel provides basic facilities and amenities, nothing extravagant.
Philip
United States,
September
2023
7.4/10
I had a mixed experience at the hotel. The rooms were spacious with a wonderful view of the mountains, but it was hot and a little noisy with the window open. The service was very helpful and friendly, with some staff rude and not so welcoming. The location was great, just 3 minutes walking distance from Interlaken West train station, surrounded by multiple restaurants. The dining options were limited in variety and taste. The facilities were decent overall.
Rooms
8.0
I loved the spacious rooms with a beautiful mountain view, but it got a bit hot and noisy when I opened the window.
Service
7.0
The service was a mix of helpful and friendly staff with some individuals being a bit rude and unwelcoming.
Location
9.0
The location was fantastic, just a short walk from the train station and surrounded by plenty of dining options.
Dining
6.0
The dining choices were limited in variety and taste, although the food was delicious.
Facilities
7.0
The facilities provided were decent and served their purpose adequately.
Frederick
United Kingdom,
April
2023
6.6/10
The hotel offers spacious rooms with an excellent view of the Alps, perfect for families, but can be noisy due to nearby buses starting early. The service is a mix of friendly and unprofessional conduct, with some staff being particularly helpful. The location is convenient, close to the train station and shopping options, but can get crowded. The dining experience is lacking variety and quality. Overall, good for families looking for a convenient stay with a few drawbacks.
Rooms
8.0
The rooms are bigger than typical hotel rooms, offering two separate sleeping areas and a great view of the Alps, perfect for a family of 4.
Service
7.0
The service is friendly in general, but some staff used foul language in front of my kids. However, others were amazingly helpful and patient.
Location
8.0
The hotel is very close to Interlaken West train station and a supermarket, making it convenient for travelers. However, it can get crowded with tourists.
Dining
5.0
The dining options are limited, with only cold fried eggs available from the hot dishes. More variety and quality are needed.
Facilities
6.0
The hotel offers basic facilities but lacks in dining options. Consider dining outside for a better experience.
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